Health and Beauty

Wen Hair Care Greasy

Can cleansing conditioner really cause hair loss?

"From what we understand about the product and how it causes hair loss is it contains virtually no cleanser," attorney Amy Davis told CBS. "It’s like using lotion to wash your hair. So instead of removing the product when you rinse it off, it just becomes impacted in your hair follicle."

The hair-care brand is standing by its products. "Wen by Chaz Dean is safe and we continue to provide our hundreds of thousands of customers with the Wen by Chaz Dean products that they know and love," the company said in a statement. "Since the process of litigation is time consuming and costly, we made a business decision to pursue a settlement and put this behind us so that we can focus on delivering quality products."

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So, should you hesitate to use a cleansing conditioner like Wen's?

This question is a tricky one, in part because experts haven't been able to figure out what, exactly, caused the concerning side effects. When we asked two dermatologists about the lawyer's description of the Wen product becoming "impacted" in the hair follicle, they both agreed it didn't make much sense.