Health and Beauty

Sara Lee Household Body Care Uk

How Good Shepherd is turning data into actionable insights to improve CX

“The NILS program is offered in local communities through 140 partners and we needed to gain some insights from data to help us understand how we can better meet demand across Australia and reach the many many people who could benefit from a NILS loan,” Carroll said. 

As such, Experian conducted a comprehensive data analysis of low-income households and those who currently access NILS that has revealed opportunities to provide more local support for some of the most financially at-risk suburbs in Australia.

“Households in these suburbs make up some of the 25 per cent of people who don’t have access to any form of credit or loans, but with the added burden of inadequate local support.

“As a result of the data analytics work undertaken by Experian on a pro bono basis, Good Shepherd Microfinance is better able to identify and reach families most in need of financial support, and enable access to affordable sources of credit through the award-winning No Interest Loan Scheme (NILS).”